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  1. Integrations

Make

Overview#

This guide explains how to create automations with Make.com for Atlas.
AQX + GoogleSheets
For any trigger or action you'll have to log in to your Atlas account in Make and authorize the app.
AQX Sign up.

Triggers#

1. Watch Completed Calls#

Triggers when a call is completed in Atlas.
Output Data:
Campaign Id
Agent Id
Call Id
Customer Number
Customer Name
Campaign Name
Agent Name
Campaign Type (outbound | inbound | voice-bubble)
Call Summary
Ended At
Started At
Duration Ms
Duration Seconds
Duration Minutes
Call Transcript
Audio Url
Use Cases:
Record call details in Google Sheets
Send completion notifications via email or Slack
Store call data in a database
Trigger follow-up workflows based on call outcomes

2. Watch Started Call#

Triggers when a new call begins in Atlas.
Output Data:
Campaign Id
Agent Id
Call Id
Customer Number
Customer Name
Campaign Name
Agent Name
Use Cases:
Log the start of calls
Send real-time notifications
Start parallel processes

Actions#

1. Action: Call A Number#

Initiates an outbound call from an AQX campaign.
Required Parameters:
Campaign (select from available AQX campaigns)
Phone Number (target number to call)
Customer First Name
Customer Last Name
Scheduled Date (optional - if not provided, call starts immediately)
Use Cases:
Schedule follow-up calls based on form submissions
Initiate calls when specific events occur
Set up automated call sequences

Creating Basic Automations#

Example 1: Log Completed Calls to Google Sheets#

1.
Start a new scenario in Make
2.
Add the "Call Completed" trigger for AQX
3.
Add a Google Sheets "Add a Row" action
4.
Map the call data fields to your spreadsheet columns
5.
Save and activate the scenario

Example 2: Trigger Follow-up Call After Form Submission#

1.
Start with a form submission trigger (e.g., Google Forms, Typeform)
2.
Add the "Call A Number" AQX action
3.
Map form fields to call parameters (name, phone number)
4.
Set scheduling options if needed
5.
Save and activate the scenario

Example 3: Send Slack Notification When Call Starts#

1.
Add the "Call Started" AQX trigger
2.
Add a Slack "Send a Message" action
3.
Create a message template using call data (Campaign Name, Customer Name)
4.
Select target Slack channel
5.
Save and activate the scenario
For more advanced workflows, consider combining multiple triggers and actions or incorporating data transformation steps between modules.
Modified at 2025-05-08 21:44:38
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