Learn how to access and review your campaign call records. In this video, you'll learn how to:Accessing Call Records#
Navigate to the Records section for campaign-specific calls
View all calls made during the campaign (including onboarding web calls)
Call Record Details#
Each call record includes:Call Summary: Overview of the conversation
Call Transcript: Complete text record of what was said
Call Recording: Audio playback of the entire call
Recording Features#
Play back recordings directly in the interface
Download recordings to your computer
Click "Open" to navigate directly back to the associated campaign
Call Status Messages Guide#
This document explains all call status messages displayed in the call records section.Agent ended call#
When shown: The AI agent intentionally ended the call based on the conversation logic or user's response.Message delivered#
When shown: The agent completed the call after delivering a pre-defined final message to the recipient.Agent hung up#
When shown: The agent used a hangup task to terminate the call programmatically.Call transferred#
When shown: The agent successfully forwarded or transferred the call to another number or service.End phrase detected#
When shown: The agent recognized a goodbye phrase or keyword that triggered automatic call termination.Agent join timeout#
When shown: The agent failed to join the call within the expected timeframe.Agent request failed#
When shown: The request to initialize the agent failed to complete successfully.No agent response#
When shown: The agent didn't provide any response or action to the request.Unspeakable error#
When shown: The agent encountered an error that cannot be communicated verbally to the user.Agent error#
When shown: A general error occurred within the agent's logic or processing due to bugs, misconfigurations, or unexpected inputs.Line busy#
When shown: The recipient's phone line was busy when the call was attempted.Customer ended call#
When shown: The recipient (end user) hung up or ended the call.No answer#
When shown: The recipient didn't answer the call. May also occur when voicemail detection is enabled and an IVR system answers.No mic access#
When shown: The user didn't grant necessary microphone permissions, or no audio was received from the customer.Connection & Provider Issues#
Connection lost#
When shown: The connection with the call provider was unexpectedly closed or dropped.Bypass enabled, no call#
When shown: Phone call provider bypass was enabled but no incoming call was received.Twilio connect failed#
When shown: The Twilio service failed to establish a call connection.SIP connect failed#
When shown: The SIP telephony provider failed to connect the call.Invalid number#
When shown: The customer dialed an invalid or incomplete phone number (reported by Twilio).Call Start Errors#
No agent or server#
When shown: Neither an agent nor server was configured when attempting to start the call.Org info error#
When shown: Failed to retrieve organization information during call initialization.Subscription error#
When shown: Failed to retrieve or validate subscription information during call start.Agent info error#
When shown: Failed to retrieve agent configuration during call initialization.Phone number error#
When shown: Failed to retrieve or validate phone number information during call start.Customer info error#
When shown: Failed to retrieve customer information during call initialization.Resource validation error#
When shown: Failed to validate required resources during call start.International number error#
When shown: An error occurred with an international number during call start.Daily limit reached#
When shown: The outbound daily call limit has been reached for the number.Transport error#
When shown: Failed to retrieve transport configuration during call initialization.Call Forwarding & Hooks#
Operator busy#
When shown: The operator was busy during an attempted call forwarding.Say hook executed#
When shown: A "say" hook was triggered and executed during the ringing phase.Transfer hook executed#
When shown: A "transfer" hook was triggered and executed during the ringing phase.Other Reasons#
Database error#
When shown: A database error occurred during the call process.Max duration reached#
When shown: The call reached its maximum allowed duration and was automatically terminated.Manually canceled#
When shown: The call was manually canceled by a user or administrator.Silence timeout#
When shown: The call was ended due to prolonged silence, indicating no active conversation.Voicemail#
When shown: The call was diverted to the recipient's voicemail.Worker shutdown#
When shown: The system worker handling the call was shut down.Unknown error#
When shown: An unexpected error occurred with no identifiable cause. Contact support with the call ID for investigation.System Errors (Caught by Error Patterns)#
AI service temporarily unavailable#
When shown: The AI service (OpenAI, Azure, Together AI, etc.) encountered an error or is unavailable.Processing error occurred#
When shown: An error occurred in the processing pipeline.Unable to get microphone access#
When shown: The system couldn't access the customer's microphone during an active call.Call interrupted due to system error#
When shown: An in-progress call was interrupted by a system error.Call ended due to a system error#
When shown: Generic system error that caused the call to end.AI service unavailable#
When shown: No suitable AI/LLM model was available to process the call.Unknown status#
When shown: The status information is missing, null, or undefined. Modified at 2025-11-21 19:57:31
