Dialpad Integration

Setup Instructions

Step 1: Access Your Profile

Go to your profile.

Profile access.

Step 2: Navigate to Call handling and voicemail

Select Call handling and voicemail to expand the section.

Call handling menu.

Step 3: Configure Call Handling

Under Call Handling, select "Go to advanced missed call routing options".

Advanced routing options.

Then, under "Advanced missed call routing":

Select "To a team member/room phone/external number"

Type the phone number attached to your Campaign in Atlas

Press Enter

After pressing Enter, a new field will appear where you can name this external number. Type in Atlas Platform.

External number configuration.

If "external number" is not showing up here, then it has not been enabled in your Dialpad, and you need to contact Dialpad technical support and ask them to enable this feature.

External number not available.

Contact technical support.

The call routing to an external line would need to be enabled by each user individually and cannot be enabled by the admin

Dialpad Integration

Setup Instructions#

Step 1: Access Your Profile#

Step 2: Navigate to Call handling and voicemail#

Step 3: Configure Call Handling#

Setup Instructions

Step 1: Access Your Profile

Step 2: Navigate to Call handling and voicemail

Step 3: Configure Call Handling