Atlas
  1. Phone Systems Integrations
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    • Phone Systems Integrations
      • Dialpad Integration
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  1. Phone Systems Integrations

Dialpad Integration

Setup Instructions#

Step 1: Access Your Profile#

Go to your profile.
Profile access
Profile access.

Step 2: Navigate to Call handling and voicemail#

Select Call handling and voicemail to expand the section.
Call handling menu
Call handling menu.

Step 3: Configure Call Handling#

Under Call Handling, select "Go to advanced missed call routing options".
Advanced routing options
Advanced routing options.
Then, under "Advanced missed call routing":
1.
Select "To a team member/room phone/external number"
2.
Type the phone number attached to your Campaign in Atlas
3.
Press Enter
After pressing Enter, a new field will appear where you can name this external number. Type in Atlas Platform.
External number configuration
External number configuration.
If "external number" is not showing up here, then it has not been enabled in your Dialpad, and you need to contact Dialpad technical support and ask them to enable this feature.
External number unavailable
External number not available.
Contact support
Contact technical support.
The call routing to an external line would need to be enabled by each user individually and cannot be enabled by the admin
Modified at 2025-10-20 22:44:46
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