Call Scheduling

Learn how to configure calling times and automated redial attempts for your campaigns. In this video, you'll learn how to:

Calling Windows

Default Settings:

Standard calling hours: 8:00 AM to 8:00 PM

Platform automatically detects time zones based on phone number area codes

Ensures calls only happen during appropriate hours in the recipient's local time zone

Custom Windows:

Set multiple calling windows per day (e.g., 8:00 AM - 11:00 AM and 4:00 PM - 8:00 PM)

Avoid calling during specific times (like midday)

Flexible Rescheduling:

Allows AI agent to schedule callback at caller's requested time

Example: Caller says "Call me back tomorrow at 2:00 PM" - system automatically schedules it

Double Call (Recommended):

Calls the contact twice in a row on first attempt only

Dramatically improves connection rates

People are more likely to answer when they receive two consecutive calls from an unknown number

Redial on No Response:

Set up multiple automated redial attempts

Customize timing between attempts (minutes, hours, or days)

Each redial is scheduled after the most recent call attempt

Example sequence: Initial double call → 30 min later → 30 min later → 1 hour later → 1 day later

Smart Scheduling:

If a redial attempt falls outside calling windows, it's automatically held in queue

Call will be made at the next available time within your calling windows

Example: If 30-minute redial would occur at 12:00 PM (outside windows), it reschedules to 4:00 PM

These features optimize connection rates while respecting calling time preferences and regulations.