Learn how to configure calling times and automated redial attempts for your campaigns. In this video, you'll learn how to:Calling Windows#
Standard calling hours: 8:00 AM to 8:00 PM
Platform automatically detects time zones based on phone number area codes
Ensures calls only happen during appropriate hours in the recipient's local time zone
Set multiple calling windows per day (e.g., 8:00 AM - 11:00 AM and 4:00 PM - 8:00 PM)
Avoid calling during specific times (like midday)
Advanced Features#
Allows AI agent to schedule callback at caller's requested time
Example: Caller says "Call me back tomorrow at 2:00 PM" - system automatically schedules it
Calls the contact twice in a row on first attempt only
Dramatically improves connection rates
People are more likely to answer when they receive two consecutive calls from an unknown number
Set up multiple automated redial attempts
Customize timing between attempts (minutes, hours, or days)
Each redial is scheduled after the most recent call attempt
Example sequence: Initial double call → 30 min later → 30 min later → 1 hour later → 1 day later
If a redial attempt falls outside calling windows, it's automatically held in queue
Call will be made at the next available time within your calling windows
Example: If 30-minute redial would occur at 12:00 PM (outside windows), it reschedules to 4:00 PM
Modified at 2025-11-19 21:44:03
