Atlas AI Agent Testing and Customization

Learn how to test and customize your AI agent's conversation script. In this video, you'll learn how to:

Initiate a test conversation with your AI agent to understand what needs fine-tuning

Expand the script editor for a larger view and make manual edits to the conversation flow

Use dynamic variables (enclosed in double curly brackets) that can be injected into conversations

Use the generate button to provide modification instructions and automatically rewrite the script

Test the updated script immediately after making changes

Key Features Explained:

Initial Message Section:

Functions like a recording that plays at the start of every conversation

Cannot be interrupted by the caller while playing

After it completes, the conversation becomes dynamic and interruptible

Notes Section:

A powerful tool for modifying AI agent behavior without changing the main script

Add instructions or feedback to guide how your agent responds to specific situations

Overrides information in the knowledge base (useful for temporary changes like holiday hours or special instructions)

Example use: Instruct the agent to redirect pricing questions to schedule a call with the founder

The notes section is particularly useful for quick adjustments and handling special circumstances without modifying your core knowledge base.

Atlas Voice AI Script Formatting Guide

This document will help you create effective scripts for our AI voice agents.
Following these formatting guidelines ensures optimal performance and natural conversation flow.

🧩 Basic Script Structure

Required Elements

✅ Clear section markers

✅ Waiting points for prospect responses

✅ Branching logic for different scenarios

✅ Explicit scripted lines marked with ~

Script Sections

Initial Greeting

Qualification

Discovery

Value Proposition

Call-to-Action

Closing

🖋️ Formatting Rules

Line Marking

Scripted lines that must be delivered exactly require specific formatting:

~ "This is an exact script line that the AI will say word for word"

Note: The ~ symbol tells the AI this line must be delivered exactly as written.

Response Waiting Points

After each scripted line where you expect prospect input, include:

*Wait for prospect's response*

Branching Logic

Format conditional branches as follows:

[BRANCH: If prospect says X]
~ "Here is the response for situation X"

[BRANCH: If prospect says Y]
~ "Here is the response for situation Y"

Number Formatting

Always write numbers in word form:

✅ Correct: “fifty thousand dollars”
❌ Incorrect: “$50,000”

💬 Script Example

Here’s a properly formatted script segment:

## INITIAL GREETING
~ "Hi, this is Sarah from [[company_name]] Voice AI. How's your day going?"
*Wait for prospect's response*

[BRANCH: If positive response]
~ "That's great to hear! I'm reaching out because..."

[BRANCH: If negative response]
~ "I hear you. I'll keep this brief. I'm reaching out because..."

## QUALIFICATION
~ "I noticed you were looking into voice AI solutions. What sparked your interest?"
*Wait for prospect's response*

🧠 Objection Handling

## OBJECTION HANDLING
[If prospect says "too expensive"]
~ "I understand cost is important. Actually, most of our clients see ROI within thirty days because..."

🔁 Transfer Protocols

## TRANSFER PROTOCOL
~ "I'm going to connect you with our solutions team. Please stay on the line while I transfer you."
*Initiate transfer to department X*

⚙️ Technical Requirements

File Format

Submit scripts in plain text or markdown

Use consistent indentation

Include clear section breaks

Character Limits

Keep individual lines under 200 characters

Break longer statements into multiple lines

Special Characters

Use only approved markers (~ for exact lines)

💡 Best Practices

Keep Sentences Conversational

Write how people speak, not how they write

Use contractions (e.g., “I’m” instead of “I am”)

Include natural speech patterns (e.g., “um,” “you know”)

Include Context Markers

Help the AI understand the purpose of each section

Provide clear guidance for tone and delivery

🧩 Custom Variables

Variable	Description
`{{agentName}}`	Agent Name
`{{companyName}}`	Company Name
`{{industry}}`	Industry
`{{firstName}}`	First Name
`{{lastName}}`	Last Name
`{{fullName}}`	Full Name

🧪 Testing Your Script

Before implementing your script:

Read it aloud to ensure natural flow

Verify all branches lead somewhere

Confirm all required elements are marked with ~

Check that numbers are written in word form

Ensure all major objections have handling paths

🚫 Common Mistakes to Avoid

Missing Response Wait Points

Always include *Wait for prospect's response* after questions

Don’t stack multiple questions without wait points

Unclear Branching Logic

Specify exact conditions for each branch

Provide clear guidance for returning to main script

Inconsistent Formatting

Always use quotation marks for exact script lines

Maintain consistent spacing and section marking

🧭 Support and Resources

For additional help:

Contact our script support team

Review our script template library

Schedule a script review session

Remember:
A well-formatted script is crucial for optimal AI voice agent performance.
Take time to verify your formatting before implementation.

Edit Script

Atlas AI Agent Testing and Customization#

Key Features Explained:#

Atlas Voice AI Script Formatting Guide#

🧩 Basic Script Structure#

Required Elements#

Script Sections#

🖋️ Formatting Rules#

Line Marking#

Response Waiting Points#

Branching Logic#

Number Formatting#

💬 Script Example#

🧠 Objection Handling#

🔁 Transfer Protocols#

⚙️ Technical Requirements#

File Format#

Character Limits#

Special Characters#

💡 Best Practices#

Keep Sentences Conversational#

Include Context Markers#

🧩 Custom Variables#

🧪 Testing Your Script#

🚫 Common Mistakes to Avoid#

Missing Response Wait Points#

Unclear Branching Logic#

Inconsistent Formatting#

🧭 Support and Resources#