Clone Campaign

Learn how to create an inbound agent by cloning an existing outbound campaign. In this video, you'll learn how to:

Preparation

Toggle off any existing inbound agents using the same phone number (only one inbound campaign per phone number allowed)

Clone Campaign:

Select the campaign to clone (e.g., Speed to Lead agent)

Click "Clone"

Rename by removing "clone" from the name and adding "Inbound"

Change campaign type from Outbound to Inbound

Confirm the conversion (system will remind you to adjust script and integrate phone number)

What Gets Cloned:

Campaign script and configuration

Call forwarding settings

Calendar integrations (can add multiple calendars)

SMS tools and enrichment settings

What Doesn't Get Cloned:

Phone number (must be manually added)

Two Methods:

Navigate to Integration section → Click phone selector → Select phone number

Access through campaign details panel

Add phone number to the new inbound agent

Activate the campaign

Refresh screen to see phone number displayed

Test by calling the inbound number

You've now learned how to:

Set up a receptionist agent

Create a speed to lead agent

Clone and convert campaigns from outbound to inbound

Access campaign details and call records quickly

Integrate with CRM systems (like Go High Level)

Configure SMS messaging

Review call transcripts and summaries

This cloning method saves time by preserving all settings while creating a corresponding inbound agent for returned calls.