Atlas Blue Campaigns

Human Handoff

Switch a contact from AI agent replies to a live human agent

When a contact needs a real person, use the Reply as human agent option.

  • Enables manual responses for that contact only.
  • Disables agentic replies while the human agent is handling the conversation.
  • Keeps the conversation visible in the Sessions list for review.
  • Lets you return to automated agent handling later if needed.

Human Handoff Interface

When to use human handoff

  • The contact asks a question the AI should not answer directly
  • You want a salesperson or support rep to take over
  • The conversation needs a personalized or sensitive response

What happens

When human handoff is enabled for a contact:

  1. The AI agent is paused for that conversation.
  2. The live agent responds manually.
  3. The session stays active and visible in the same Atlas Blue conversation thread.
  4. You can switch back to AI handling after the live reply is complete.