Integrations

Make.com Integration

Create automations with Make.com for Atlas

Overview

This guide explains how to create automations with Make.com for Atlas.

For any trigger or action you’ll have to log in to your Atlas account in Make and authorize the app.

Triggers

1. Watch Completed Calls

Triggers when a call is completed in Atlas.

Output Data:

  • Campaign Id
  • Agent Id
  • Call Id
  • Customer Number
  • Customer Name
  • Campaign Name
  • Agent Name
  • Campaign Type (outbound | inbound | voice-bubble)
  • Call Summary
  • Ended At
  • Started At
  • Duration Ms
  • Duration Seconds
  • Duration Minutes
  • Call Transcript
  • Audio Url

Use Cases:

  • Record call details in Google Sheets
  • Send completion notifications via email or Slack
  • Store call data in a database
  • Trigger follow-up workflows based on call outcomes

2. Watch Started Call

Triggers when a new call begins in Atlas.

Output Data:

  • Campaign Id
  • Agent Id
  • Call Id
  • Customer Number
  • Customer Name
  • Campaign Name
  • Agent Name

Use Cases:

  • Log the start of calls
  • Send real-time notifications
  • Start parallel processes

Actions

1. Action: Call A Number

Initiates an outbound call from an Atlas campaign.

Required Parameters:

  • Campaign (select from available Atlas campaigns)
  • Phone Number (target number to call)
  • Customer First Name
  • Customer Last Name
  • Scheduled Date (optional - if not provided, call starts immediately)

Use Cases:

  • Schedule follow-up calls based on form submissions
  • Initiate calls when specific events occur
  • Set up automated call sequences

Creating Basic Automations

Example 1: Log Completed Calls to Google Sheets

  1. Start a new scenario in Make
  2. Add the “Call Completed” trigger for Atlas
  3. Add a Google Sheets “Add a Row” action
  4. Map the call data fields to your spreadsheet columns
  5. Save and activate the scenario

Example 2: Trigger Follow-up Call After Form Submission

  1. Start with a form submission trigger (e.g., Google Forms, Typeform)
  2. Add the “Call A Number” Atlas action
  3. Map form fields to call parameters (name, phone number)
  4. Set scheduling options if needed
  5. Save and activate the scenario

Example 3: Send Slack Notification When Call Starts

  1. Add the “Call Started” Atlas trigger
  2. Add a Slack “Send a Message” action
  3. Create a message template using call data (Campaign Name, Customer Name)
  4. Select target Slack channel
  5. Save and activate the scenario

For more advanced workflows, consider combining multiple triggers and actions or incorporating data transformation steps between modules.