Voice AI

Call Records

Access and review campaign call records

Accessing Call Records

Navigate to the Records section for campaign-specific calls.

Call Record Details

Each call record includes:

  • Call Summary: Overview of the conversation
  • Call Transcript: Complete text record of what was said
  • Call Recording: Audio playback of the entire call

Recording Features

  • Play back recordings directly in the interface
  • Download recordings to your computer
  • Click “Open” to navigate back to the associated campaign

Call Status Messages Guide

The EndedReason field in the Get call records API response indicates why a call ended. The dashboard displays user-friendly labels, while the API returns the raw values shown below.

API ValueDashboard LabelDescription
assistant-ended-callAgent ended callAI agent intentionally ended the call
assistant-ended-call-after-message-spokenMessage deliveredAgent completed call after delivering final message
assistant-ended-call-with-hangup-taskAgent hung upAgent hung up after completing its task
assistant-forwarded-callCall transferredAgent successfully forwarded the call
assistant-said-end-call-phraseEnd phrase detectedAgent recognized a goodbye phrase
API ValueDashboard LabelDescription
customer-busyLine busyRecipient’s phone line was busy
customer-ended-callCustomer ended callRecipient hung up
customer-did-not-answerNo answerRecipient didn’t answer

Connection Issues

API ValueDashboard LabelDescription
phone-call-provider-closed-websocketConnection lostConnection unexpectedly dropped
twilio-failed-to-connect-callTwilio connect failedTwilio was unable to establish the call
twilio-reported-customer-misdialedInvalid numberInvalid or incomplete phone number
call.start.error-vapi-number-outbound-daily-limitDaily limit reachedOutbound daily call limit reached

Duration & Other

API ValueDashboard LabelDescription
exceeded-max-durationMax duration reachedCall reached maximum allowed duration
silence-timed-outSilence timeoutCall ended due to prolonged silence (default 30s)
voicemailVoicemailCall diverted to voicemail
manually-canceledManually canceledCall was manually canceled

If you encounter an EndedReason value not listed here, contact support@youratlas.com with the call ID.