Integrations

Dialpad Integration

Route missed calls from Dialpad to Atlas

Setup Instructions

Step 1: Access Your Profile

Go to your profile in Dialpad.

Profile access

Profile access.

Step 2: Navigate to Call Handling and Voicemail

Select Call handling and voicemail to expand the section.

Call handling menu

Call handling menu.

Step 3: Configure Call Handling

Under Call Handling, select “Go to advanced missed call routing options”.

Advanced routing options

Advanced routing options.

Then, under “Advanced missed call routing”:

  1. Select “To a team member/room phone/external number”
  2. Type the phone number attached to your Campaign in Atlas
  3. Press Enter

After pressing Enter, a new field will appear where you can name this external number. Type in Atlas Platform.

External number configuration

External number configuration.

If “external number” is not showing up, it has not been enabled in your Dialpad. Contact Dialpad technical support and ask them to enable this feature.

External number unavailable

External number not available.

Contact support

Contact technical support.

The call routing to an external line would need to be enabled by each user individually and cannot be enabled by the admin.