Call Enrichment

GoHighLevel - Call Enrichment

Enrich inbound calls with GoHighLevel contact data

By connecting to your GoHighLevel account, the assistant can access contextual information about callers, enabling more personalized and effective interactions.

V2 API

The V2 API provides enhanced functionality and improved performance. This is the recommended method for new integrations.

Configuration

To set up GoHighLevel integration using the V2 API, you’ll need two pieces of information:

1

Location ID

The Location ID can be found in the URL of your GoHighLevel dashboard. When you navigate to a specific location in GHL, the URL will contain the location ID.

Example: https://crmpage.com/v2/location/eDv3Z93Fnte6jr7ytj/

In this URL, the locationId is eDv3Z93Fnte6jr7ytj

Copy your location ID from your GHL URL and paste it in the Location ID field.

2

Access Token

The V2 API requires a Private Integration Token. Follow these steps to create one:

  1. In GoHighLevel, go to Settings > Private Integrations
  2. Click Create new integration
  3. Set a name for your integration (e.g., “Atlas Call Enrichment”)
  4. Select the required scope: View contacts - contacts.readonly
  5. After creating the integration, copy the generated token and paste it in the Access Token field.

This token can be used to view account data. Please share this token with trusted parties only. Do not share it publicly.

3

Test your configuration

Use the “Test Request” feature to verify your integration is working properly. Use a phone number from one of your contacts registered in your GoHighLevel account.

4

Save Configuration

Click “Save” to finalize your GoHighLevel integration settings.

V1 API (Legacy)

Configuration

To set up GoHighLevel integration using the V1 API:

1

Set the URL

Enter this url: https://rest.gohighlevel.com/v1/contacts/lookup

2

Set the "Property to filter"

Enter phone as the field that will be used to match and retrieve relevant caller information.

3

Set the headers

  • Key: Authorization
  • Value: Bearer YOUR_API_KEY

Replace YOUR_API_KEY with your real GoHighLevel API key (see below).

4

Test your configuration

Use the “Test Request” feature to verify your integration is working properly. Use a phone number from one of your contacts registered in your GoHighLevel account.

5

Save Configuration

Click “Save” to finalize your GoHighLevel integration settings.

How to Find the V1 API Key?

The API key can be found in the Business Profile Settings of your GoHighLevel account settings.