Advanced Script Options

Learn how to configure advanced settings for your AI agent.

Custom End Call Message

Write a personalized message that plays when the call ends. Example: “Thanks for calling Atlas. We hope you have a wonderful day. Goodbye.”

Idle Messages

• Add pre-configured messages like “Are you still there?” or “I’m still here if you need anything”
• Customize your own idle messages
• Messages activate after 7 seconds of caller silence
• Call automatically ends after 30 seconds of silence

Prompt for Call Summary

• Leave blank for automatic 3-4 sentence summaries of call transcripts
• Create custom prompts for structured outputs (useful for surveys or specific data collection)
• Example use case: Format survey responses as question-answer pairs
• Tip: Use AI tools like Claude to help craft detailed prompts for better results
• May require refinement through testing

For most standard use cases, leaving the call summary prompt blank provides sufficient automatic summaries.