Call Records

Access and review campaign call records

Accessing Call Records

Navigate to the Records section for campaign-specific calls.

Call Record Details

Each call record includes:

Call Summary: Overview of the conversation
Call Transcript: Complete text record of what was said
Call Recording: Audio playback of the entire call

Recording Features

Play back recordings directly in the interface
Download recordings to your computer
Click “Open” to navigate back to the associated campaign

Call Status Messages Guide

Status	Description
Agent ended call	AI agent intentionally ended the call
Message delivered	Agent completed call after delivering final message
Call transferred	Agent successfully forwarded the call
End phrase detected	Agent recognized a goodbye phrase

Status	Description
Line busy	Recipient’s phone line was busy
Customer ended call	Recipient hung up
No answer	Recipient didn’t answer

Connection Issues

Status	Description
Connection lost	Connection unexpectedly dropped
Invalid number	Invalid or incomplete phone number
Daily limit reached	Outbound daily call limit reached

Other

Status	Description
Max duration reached	Call reached maximum allowed duration
Silence timeout	Call ended due to prolonged silence
Voicemail	Call diverted to voicemail
Unknown error	Contact support with the call ID